Please note, if you place an order for a personalised item you will not receive it in time for Christmas. The cut off date for personalisation was midnight 10th December 2018. Personalised orders placed after midnight the 10th of December 2018 will be dispatched week commencing the 14th of January 2019.
The last order date for pre-Christmas delivery was midnight Monday 17th December 2018. Orders received after this date will not be eligable for pre-Christmas delivery. This includes premium and next day delivery options. If you choose these options at checkout, we cannot guarantee your delivery will be arrive within the days stated.
How much does delivery cost?
Our standard delivery charge is £3 per order for orders with products totalling under £30.00. Multiple items can be placed on one order, with one delivery charge as long as your order is being delivered to the same address.
If your order totals to exactly £30, you will be charged £3 for delivery.
If your order totals under £30 you will also be charged £3 for delivery.
Please note that inbetween 18th December until 3rd January, standard delivery option will only be available.
Standard delivery 3- 5 working days
Free on orders over £30 - If your order totals to exactly £30, you will be charged £3 for delivery, If your order totals under £30 you will also be charged £3 for delivery.
Premium 1 - 2 working days
Next Working Day delivery
Mon - Fri if ordered before 12pm
If ordered on Friday before 12pm, your order will arrive on the Monday, not Saturday.
Do you deliver outside the UK?
We deliver to most EU countries, for details and cost please see below -
£7.99 (Free delivery on orders over £100)
3-5 working days
Ireland, Luxembourg, Netherlands, Belgium, France and Germany
£13.99 (Free delivery on orders over £100)
5-7 working days
Austria, Czech Republic, Denmark, Italy, Slovakia, Spain and Switzerland
£22.99 (Free delivery on orders over £100)
5-7 working days
Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Lithiania, Norway, Poland, Portugal, Romania, Slovenia and Sweden.
If the country you require shipping to isn't listed above please contact firstname.lastname@example.org who can advise you on international stockists.
When will my order be delivered?
We aim to dispatch your goods within 1-2 working days and expect to deliver your order within 5 working days, although the majority of orders are delivered before this.
How will my order be delivered?
DPD is our dedicated courier service. Orders will be delivered generally between 9am and 5pm during the week. It is important that somebody is at the delivery address to receive the order, as all deliveries must be signed for. If you don’t think you will be at home to receive your order then please use an alternative address such as your work address or the address of a friend or neighbour.
What will happen if I am out when you deliver?
If you are unable to receive the delivery then DPD will post a card. This card offers you a number of options including an alternative day for delivery, a safe place to deliver (such as a neighbour) or collection at the local DPD depot.
My question isn't listed above?
Please contact customer services on 0845 758 5252 if you require any further information.