Frequently Asked Questions
Adding to an existing order
As we do not store your payment details once your order has checked out unfortunately we are unable to add to it and you would need to order the item on a separate order.
Cancelling an existing order
We dispatch all of our orders same day and as such if you do not let us know almost immediately is is likely that the order has been dispatched.Should you wish to cancel an order please contact us and we will do our best to prevent it leaving the warehouse.Should you receive the order please follow our returns policy by clicking here.
Please see our delivery information and costs by clicking here.
You can find Klarna information by clicking here.
We tend to sell out of an item completely before removing it from our website however if you are trying to track a specific item the best solution is to email us a photo of the item you are trying to match with as much detail as possible.As you can imagine verbally describing items can be quite difficult as although we pride ourselves on our new and innovative designs we do have a 150 years to go on.
Please enter your discount code in the appropriate box on the 'My Bag' page and press the 'Add Promotional Code' button. Discount codes cannot be used in conjunction with any other offer.
Factory Shop Hyde
Unfortunately we no longer have our Mill/Factory Shop in Hyde but you can view a list of our stockist by clicking here.
Washing and Care Guide
To see details of how to care for your items please click here to see our Care Guide.
Unfortunately we do not deliver internationally. We do have supply to trade in the USA and they can be contacted via email at firstname.lastname@example.org
Please see our returns page by clicking here.
On each product page where sizing is relevant the size of our products are indicated by clicking the specification tab below the product image, next to the description.
We do update the website with stock levels and we are working on an exciting new website that will allow you to be notified when an item is back in stock. Please email us and let us know any query you have relating to a specific item and we will do our best to give you an estimated time of arrival.
Please email us at email@example.com quoting your order number or submit the same information using our contact us form and we will contact you within 24 hours.
What is the best towel?
All of our towels are manufactured to a consistently high quality. When looking to purchase a towel the weight (gsm) and material dictate the quality level. See our Understanding Fibre Types guide for more information.
What is the difference between Pima and Supima cotton?
Supima cotton is the registered trademark of Cotton USA. Our Supreme towels are identified as being of superior quality by the COTTON USA trademark, a worldwide symbol representing purity, strength and comfort and distinguishing products made from a higher percentage of U.S. cotton. Pima cotton is the name of a type of cotton. See our Understanding Fibre Types guide for more information.