FAQs
Product
How do I choose the right Christy product for me?
Option 1) Take our quizzes to discover the Christy products that are your match, whether it's a dreamy night's sleep or an invigorating towel-off that you're after.
Option 2) If quizzes aren't your thing, read our buying guides to discover the Christy products that will suit you best.
How can I determine the appropriate size to purchase?
Check out our helpful size guides to ensure you find the perfect fit for your Christy products. Please note that the size guides are not product specific and must be taken as a guide, to get the exact measurements of a specific product please view the product page.
What should I do if the item I wanted is no longer available?
We typically remove items from our website after they are completely sold out. If you are looking for something specific, email us with a design name, or a photo and detailed description, and we will do our best to assist you in finding a match.
Account FAQs:
Why create a Christy's account?
Setting up an account provides you with exclusive benefits, and peace of mind. Enjoy features like wish lists, order tracking, earlier access to new products and sales, and the opportunity to earn Christy rewards points.
How do I set up my Christy account?
It is simple—click here to sign up.
Payment FAQs:
What payment methods does Christy accept?
We accept secure debit and credit card payments (Visa, MasterCard, American Express, Diners Club), PayPal, Amazon Pay, Discover Network, JCB, Carte Bleue, and Klarna.
How do I apply a discount code?
Enter your code in the "Discount code" box during checkout and click "Apply." Note that discount codes cannot be combined with other offers or loyalty points.
Do you have gift cards?
Currently we do not provide gift cards.
What is Klarna?
Klarna is a Swedish payment service that lets you split payments into three interest-free instalments. Learn more about using Klarna here.
Orders FAQs:
Can I add items to an existing order?
Unfortunately, no, we cannot add items to orders once your payment is processed. Please place a separate order for additional items.
How can I check my order's status?
You will receive a confirmation email when your order ships. If it does not arrive within the expected period first check your junk box and if you still do not have it email us info@christy.co.uk or call 01613675800 for an order status update.
How do I cancel an order?
Contact us at info@christy.co.uk or call 01613675800 to cancel your order promptly. If it has not shipped yet, we will stop it; otherwise, follow our returns policy.
Can I alter an order once it is processed?
Unfortunately, no, once payment is processed, we cannot modify items in existing orders. If you would like to add a new item(s), please create a separate order. Alternatively, you can cancel your order and place a new one. Contact us at info@christy.co.uk or call 01613675800 for assistance with this process.
I forgot to apply my coupon code. What should I do?
In most cases, we can provide a refund for the coupon amount to prevent any inconvenience caused by order cancellation. Contact us at info@christy.co.uk or call 01613675800 and we will provide guidance on resolving the issue.
Can I change my shipping address after placing the order?
We strive to dispatch orders promptly upon processing. If your order has not been shipped, we may be able to help update the address. Please call us right away, and we will provide assistance to the best of our ability. Your prompt action is appreciated.
Delivery FAQs:
Do you offer international delivery?
Currently, we only ship within mainland UK and the Channel Islands. Email info@christy.co.uk or call 01613675800 for international stockists and trade account info.
How will my order be delivered?
We use various couriers based on your order's size and delivery address.
Is free shipping available?
Yes, orders over £50 qualify for free standard shipping.
What if I do not receive tracking information?
First, we will suggest, check your Christy account. Next, search your spam folder. If needed, email info@christy.co.uk or give us a call at 01613675800 for tracking updates.
I received the wrong item. What should I do?
No need to worry; we are here to assist you. Please send us an email at info@christy.co.uk or give us a call at 01613675800. We will require the barcode and pictures to help us investigate the situation. Our priority is to support you and address any issues related to receiving the incorrect item. Your satisfaction is important to us.
Returns FAQs:
What is your returns policy?
Most products can be returned free within 30-days of receipt; details are available here.
How do I return an item?
If you are returning within 30 days of receipt enjoy free returns through our return’s portal. Follow the returns process detailed here.
Can I return part of my order?
Yes, partial returns are allowed. Read our returns policy and contact info@christy.co.uk or give us a call at 01613675800 for assistance.
How can I exchange my order?
We only exchange faulty products. Contact info@christy.co.uk or give us a call at 01613675800 for exchange arrangements. Otherwise, return the initial purchase within 14 days of receipt and we will refund you and you can place a new order.
When will I receive my refund?
After processing your returned order, expect a refund within 7 days.
Why did the pickup of my product fail?
Do not worry; if there was an issue with the product pickup, we are here to help. Kindly send us an email with you order details to info@christy.co.uk or give us a call at 01613675800. We are committed to assisting you and resolving any concerns you may have regarding the failed pickup.
What is the return policy for Freebies?
Freebies as individual products are not eligible for returns. If you are returning the entire order, please ensure that the freebies are also included for return.
Packaging FAQs:
Is Christy's packaging recyclable?
Our bed linens come in reusable cloth bags. Cardboard packaging is FSC certified and recyclable. Our transit bags are made of recycled material and are also recyclable.
My package was damaged, and items were missing. What should I do?
We apologize for the inconvenience you have experienced. Rest assured; we are here to help. Please send us an email at info@christy.co.uk or give us a call at 01613675800. To help us resolve your issue, kindly provide your order number, product details and pictures if possible. Our focus is to assist you and resolve any concerns you have about the damaged package and missing items. Your satisfaction remains our priority.
Trade & Wholesale FAQs:
How can I apply for a trade account?
Discuss opening a trade account by emailing info@christy.co.uk
How do I get a VAT invoice?
Email info@christy.co.uk with your order number and we will provide you with a VAT invoice.
How can I place a large corporate order for bulk quantities of a product?
For corporate orders involving substantial quantities, please reach out to us via email at info@christy.co.uk We are here to assist you in securing fantastic discounts for your bulk order. Contact us for personalized assistance and special pricing arrangements.
The Mill Shop FAQ:
Is the Mill/Factory Shop open?
No, our Mill/Factory Shop at Hyde is permanently closed. Join our Christy reward program for exclusive discounts and offers.
Caring for your Christy Products FAQ:
How do I clean my Christy products?
Refer to our care guides for proper maintenance of your Christy products here.
Faulty Item FAQs:
What should I do if I receive a faulty item?
We apologize for any inconvenience caused. If you have received a faulty item, please email us at info@christy.co.uk or give us a call at 01613675800, and include pictures of the item if possible. We will assist you in starting the replacement process. Your satisfaction is important to us.
Feedback and Suggests FAQs:
I have feedback to share. How can I do that?
We value all types of feedback, as it helps us improve and encourages us with compliments. Please send your feedback via email to info@christy.co.uk or give us a call at 01613675800. Rest assured; you will receive a response from us. Your input is highly appreciated!
General Inquiries FAQs:
Do you have any other questions? We are here to assist you!
Do not hesitate to reach out to us. For any queries or concerns, please feel free to contact us via email at info@christy.co.uk or give us a call at 01613675800. We are eager to help and provide the information you need.
