FAQs
Product
How do I choose the right Christy product for me?
Read our buying guides to discover the Christy products that will suit you best.
How can I determine the appropriate size to purchase?
Check out our helpful size guides to ensure you find the perfect fit for your Christy products. Please note that the size guides are not product specific and must be taken as a guide, to get the exact measurements of a specific product please view the product page.
What should I do if the item I wanted is no longer available?
We typically remove items from our website after they are completely sold out. If you are looking for something specific, email us with a design name, or a photo and detailed description, and we will do our best to assist you in finding a match.
Account FAQs:
Why create a Christy's account?
Setting up an account provides you with exclusive benefits, and peace of mind. Enjoy features like wish lists, order tracking, earlier access to new products and sales, and the opportunity to earn Christy rewards points.
How do I set up my Christy account?
It is simple—click here to sign up.
Payment FAQs:
What payment methods does Christy accept?
We accept secure debit and credit card payments (Visa, MasterCard, American Express, Diners Club), PayPal, Amazon Pay, Discover Network, JCB, Carte Bleue, and Klarna.
How do I apply a discount code?
Enter your code in the "Discount code" box during checkout and click "Apply." Note that discount codes cannot be combined with other offers or loyalty points.
Do you have gift cards?
We do have virtual gift cards.
What is Klarna?
Klarna is a Swedish payment service that lets you split payments into three interest-free instalments. Learn more about using Klarna here.
Orders FAQs:
Can I add items to an existing order?
Unfortunately, no, we cannot add items to orders once your payment is processed. Please place a separate order for additional items.
How can I check my order's status?
You’ll receive an order confirmation email, followed by updates as your order is dispatched, in transit, and delivered. Service feedback can be shared from your delivery email, and a product review request will follow 10 days after delivery.
How do I cancel an order?
For quicker assistance with any queries or support needs, please reach out to us via live chat or email us at info@christy.co.uk or call 02039874646 to cancel your order promptly. If it has not shipped yet, we will stop it; otherwise, follow our returns policy.
Can I alter an order once it is processed?
Yes — order amendments are possible. Please contact our team via live chat, email us at info@christy.co.uk, or call 02039874646, and we’ll be happy to assist you with updating your order.
I forgot to apply my coupon code. What should I do?
In most cases, we can provide a refund for the coupon amount to prevent any inconvenience caused by order cancellation. Please contact our team via live chat, email us at info@christy.co.uk, or call 02039874646, and we’ll be happy to assist you.
Can I change my shipping address after placing the order?
We strive to dispatch orders promptly upon processing. If your order has not been shipped, we may be able to help update the address. Please contact our team via live chat, email us at info@christy.co.uk, or call 02039874646, and we’ll be happy to assist you.
Delivery FAQs:
Do you offer international delivery?
Currently, we only ship within mainland UK and the Channel Islands. Contact our team via live chat, email us at info@christy.co.uk, or call 02039874646 for international stockists and trade account info.
How will my order be delivered?
We use various couriers based on your order's size and delivery address.
Is free shipping available?
Yes, orders over £50 qualify for free standard shipping.
What if I do not receive tracking information?
First, we will suggest, check your Christy account. Next, search your spam folder. If needed, contact our team via live chat, email us at info@christy.co.uk, or call 02039874646 for tracking updates.
I received the wrong item. What should I do?
No need to worry; we are here to assist you. Please contact our team via live chat, email us at info@christy.co.uk, or call 02039874646. We will require the barcode and pictures to help us investigate the situation. Our priority is to support you and address any issues related to receiving the incorrect item. Your satisfaction is important to us.
Returns FAQs:
What is your returns policy?
You have 30 Days to return the product. Click here.
How do I return an item?
You have 30 Days to return the product. Follow the returns process detailed here.
Can I return part of my order?
Yes, partial returns are allowed. Read our returns policy and contact our team via live chat, email us at info@christy.co.uk, or call 02039874646 for further assistance.
How can I exchange my order?
All exchanges can be executed by the customer himself by visiting https://returns.christy.co.uk/. In case of support, reach out to us via live chat or email us at info@christy.co.uk, or call 02039874646
When will I receive my refund?
After processing your returned order, expect a refund within 7 days. In case of support, reach out to us via live chat or email us at info@christy.co.uk, or call 02039874646
What is the return policy for Freebies?
Freebies as individual products are not eligible for returns. If you are returning the entire order, please ensure that the freebies are also included for return.
Packaging FAQs:
Is Christy's packaging recyclable?
Our bed linens come in reusable cloth bags. Cardboard packaging is FSC certified and recyclable. Our transit bags are made of recycled material and are also recyclable.
My package was damaged, and items were missing. What should I do?
We apologize for the inconvenience you have experienced. Rest assured; we are here to help. Please send us an email at info@christy.co.uk or give us a call at 02039874646. To help us resolve your issue, kindly provide your order number, product details and pictures if possible. Our focus is to assist you and resolve any concerns you have about the damaged package and missing items. Your satisfaction remains our priority.
Trade & Wholesale FAQs:
How can I apply for a trade account?
Discuss opening a trade account by contacting our team via live chat or email us at info@christy.co.uk, or call 02039874646
How do I get a VAT invoice?
Contact our team via live chat, email us at info@christy.co.uk, or call 02039874646 and we will provide you with a VAT invoice. Please quote your order number for faster resolutions.
How can I place a large corporate order for bulk quantities of a product?
For corporate orders involving substantial quantities, please reach out to us via email at info@christy.co.uk We are here to assist you in securing fantastic discounts for your bulk order. Contact us for personalized assistance and special pricing arrangements.
The Mill Shop FAQ:
Is the Mill/Factory Shop open?
No, our Mill/Factory Shop at Hyde is permanently closed. Join our Christy reward program for exclusive discounts and offers.
Caring for your Christy Products FAQ:
How do I clean my Christy products?
Refer to our care guides for proper maintenance of your Christy products here.
Faulty Item FAQs:
What should I do if I receive a faulty item?
We apologize for any inconvenience caused. If you have received a faulty item, please email us at info@christy.co.uk or give us a call at 02039874646, and include pictures of the item if possible. We will assist you in starting the replacement process. Your satisfaction is important to us.
Feedback and Suggests FAQs:
I have feedback to share. How can I do that?
We value all types of feedback, as it helps us improve and encourages us with compliments. Please send your feedback via email to info@christy.co.uk or give us a call at 02039874646. Rest assured; you will receive a response from us. Your input is highly appreciated!
General Inquiries FAQs:
Do you have any other questions? We are here to assist you!
Do not hesitate to reach out to us. For any queries or concerns, please feel free to contact our team via live chat, email us at info@christy.co.uk, or call 02039874646 for further assistance.. We are eager to help and provide the information you need.
Wimbledon Golden Ticket Campaign - FAQs
How can I participate in the Wimbledon Golden Ticket campaign?
To enter, purchase any item from the Wimbledon 2026 collection on www.christy.co.uk between 18 June and 26 June 2026.
Is there a minimum spend to qualify?
No, any order containing a Wimbledon product qualifies. Orders placed before 17 June 2026 and after 27 June 2026 will not be eligible for the campaign.
Can international customers participate?
No, only UK residents aged 18 or over are eligible.
One winner will be selected at random from all eligible orders using a randomiser tool. The winner will be eligible for two tickets for 10 July 2026. Ten lucky winners will also be selected to receive a Wimbledon Surprise Gift.
Once the campaign ends, all eligible customers will be entered into a random selection process. A winner will be chosen from this pool and contacted by the Christy support team by email and phone. The team will then carry out the necessary verification and guide the winner through the next steps to claim the tickets.
The winner will receive two tickets to The Championships, Wimbledon on 10 July 2026, and 10 lucky winners will receive a Surprise Gift from Wimbledon.
How will I receive the tickets?
Tickets are digital and will be sent by email. You will need to download the My Wimbledon app using the email address you confirmed during the claim process. The Christy support team will guide the winner through the next steps to claim the tickets.
What's the process for accessing the digital tickets?
1. Confirm your email address with Christy.
2. Receive an email with a download link for the Wimbledon app.
3. Download the app.
4. Receive another email with the link to the tickets.
5. Click the link; the tickets will then appear in your app.
What do I need to take to the venue?
You must bring your smartphone with the Wimbledon app and your ticket loaded, along with a valid local ID.
Are the tickets transferable or refundable?
No, once issued, the tickets are non-transferable and non-refundable.
What if I can't attend the event?
You will receive a Wimbledon hamper instead.
What if my ticket is not for Centre Court?
You can access all matches except those on Centre Court. Entry to Centre Court is allowed only if your ticket specifies it.
Can I enter a match that's already started?
No, winners cannot enter a match that is already in progress.
What is the dress code for attending Wimbledon?
Smart casual or formal attire only. Sportswear or casual wear is not permitted.
What are the rules for entering Wimbledon?
You must follow Wimbledon's entry policies, including security checks, timing, and the dress code. Full details: https://www.wimbledon.com/en_GB/atoz/general_information.html
What items are prohibited at Wimbledon?
For a full list of prohibited items, visit: https://www.wimbledon.com/en_GB/atoz/prohibited_items.html
Where can I find information on how to reach Wimbledon and parking?
Details on travelling to Wimbledon and parking are available here: https://www.wimbledon.com/en_GB/atoz/getting_here.html
Are there dining options inside Wimbledon?
Yes, a variety of dining experiences are available. Learn more: https://www.wimbledon.com/en_GB/foodanddrink/index.html
What can I do apart from watching matches?
You can explore the Wimbledon grounds and enjoy various experiences. Details: https://www.wimbledon.com/en_GB/atoz/explore_the_grounds.html
Where can I view the match schedule?
The full match schedule is available here: https://www.wimbledon.com/en_GB/atoz/schedule.html
Are travel or accommodation expenses covered?
No, winners are responsible for their own travel and accommodation.
Will I receive marketing communications after entering?
Only if you opt in while placing your order.
Who do I contact for more information or help?
You can contact the team using the details below, and you can also access the Wimbledon website and app for more information.
· Email: info@christy.co.uk
· Website chat
· Phone: 02039874646
